Mova Privacy Policy

Effective Date: The date you accept this policy online
Mova Made To Move (Pty) Ltd, registration number 2025/449997/07 (“Mova”, “we”, “us”, “our”), is committed to protecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Introduction

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our platform, website, mobile app, and related services. By using Mova, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:
• Personal details: name, surname, date of birth, contact number, email address.
• Account details: username, password, subscription details, preferences.
• Booking & usage data: classes booked, credits used, cancellations, attendance records.
• Payment data: processed securely by Paystack; we do not store your full card details.
• Technical data: IP address, browser type, operating system, device information.
• Marketing preferences.
• Special personal information: health or injury details provided voluntarily for class safety.

3. How We Collect Information

• Directly from you: during sign-up, bookings, customer support, and communication.
• Automatically: through cookies, app analytics, and tracking tools.
• From third parties: partner studios (booking details only), payment processors.

4. How We Use Your Information

We use your information to:
• Provide, manage, and improve our services.
• Process your payments and manage credits.
• Communicate with you about bookings, cancellations, changes, and promotions.
• Analyse usage trends to improve our platform.
• Comply with legal obligations.

5. Legal Basis for Processing

We process your information based on:
• Your consent (e.g., marketing communications).
• Contractual necessity (providing the service you signed up for).
• Our legitimate interests (service improvement, fraud prevention).
• Legal compliance.

6. Sharing of Information

We share your information only when necessary:
• With partner studios for the purpose of fulfilling your bookings (studios may not use this data for marketing).
• With service providers such as hosting, analytics, and payment processors.
• With regulators or authorities when required by law.
We do not sell your personal information to third parties.

7. International Data Transfers

If your personal information is transferred outside South Africa, we will ensure adequate protection in accordance with Section 72 of POPIA.

8. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Payment card data is not stored by us.

9. Your Rights

Under POPIA, you have the right to:
• Access your personal information.
• Request correction or deletion of your information.
• Object to processing of your information.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Regulator.
To exercise your rights, contact us at [email protected].

10. Cookies & Tracking

We use cookies and similar tracking technologies to operate our platform, analyse usage, and improve the service. You can manage cookie preferences through your browser settings.

11. Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure hosting, and access controls. Only authorised staff have access to your information.

12. Children’s Data

Our services are not intended for persons under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you and, where required, obtain your renewed consent.

14. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:
Information Officer: Chief Technology Officer (CTO)
Email: [email protected]